AOL, Telecommunications & GPS

AOL is the world's most successful ISP — except, apparently, in its own house. Among the problems cited: The e-mail software frequently crashed, staffers weren't able to send messages with large attachments, they were often kicked offline without warning, and if they tried to send messages to large groups of users they were labelled as spammers and locked out of the system. Sometimes, e-mails were just plain lost in the AOL etherworld and never found. And if there was an out-of-office reply function, most people couldn't find it.

If you think the crashing telecommunications industry is in chaos now, just wait until it all flips around and the world is choking on Web traffic and too many phone calls squeezing through too few fibre-optic lines. It will happen sooner than conventional wisdom dictates.

When Channel Islands National Park officials needed an estimated about 300 rats exterminated on the east side of environmentally sensitive Anacapa Island, Aspen Ag Helicopters got the call. The kill was necessary because the rodents, descendants of rats that reached the island by way of a shipwreck a century or more ago, were decimating the populations of two rare seabirds. And GPS helped the helicopter company do the job.